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Shipping

Shipping

All products are shipped from the Netherlands. Our website accommodates shipments to the following countries. Please note that non-EU countries do not pay VAT, so this will be deducted from the purchase price in the check-out:

Country Shipping cost Delivery time
The Netherlands € 5,95 48 hours
Belgium € 9,15 2-5 days
Luxembourg € 9,15 4-7 days
Germany € 9,15 2-5 days
United Kingdom € 9,15 2-5 days
France € 9,15 2-5 days
Italy € 12,55 2-5 days
Austria € 12,55 2-5 days
Poland € 12,55 2-5 days
Denmark € 12,55 2-5 days
Hungary € 12,55 2-5 days
Czech Republic € 12,55 2-5 days
Sweden € 15,35 2-5 days
Finland € 15,35 2-5 days
Spain € 15,35 2-5 days
Portugal € 15,35 2-5 days
Ireland € 15,35 2-5 days
Slovenia € 15,35 2-5 days
Slovakia € 15,35 2-5 days
Switserland € 24,95 2-5 days
Norway € 24,95 2-5 days
Romania € 24,95 4-7 days
Estonia € 24,95 4-7 days
Latvia € 24,95 4-7 days
Lithuania € 24,95 4-7 days

All shipments are sent securely with track and trace.

Shipping costs remain the same when ordering multiple items.

We do not ship to a P.O. box. Please provide a physical address.

Returns

Customers have the right to return the Product within fourteen (14) days after the Product has been delivered.

The customer must inform NM Beauty Industries B.V. of its wish to return the product by sending an email to info@gisou.com within the aforementioned period of fourteen (14) days after the product has been delivered to the customer. This email should include the following information: order number, name, phone number, email address and delivery address.

After receipt of this e-mail, NM Beauty Industries B.V. will provide a Return Authorization number (“RA Number​”) to the customer. After receipt of the RA number, the customer will have an additional fourteen (14) days to return the product to NM Beauty Industries B.V. The customer must bear the costs for shipping the products to NM Beauty Industries B.V.

Returned products must be unused, undamaged and returned in its original unopened packaging with its original packing slip. Returns attempted without satisfying all of the aforementioned conditions, will not be accepted. Customers must bear the costs for shipping the goods to NM Beauty Industries B.V.

The customer is responsible for the chosen shipping method of the returns. The risk of the product will transfer to NM Beauty Industries B.V. when NM Beauty Industries B.V. has received the Product. This means that NM Beauty Industries B.V. cannot be held responsible for any returns which are (for example) lost and/or damaged in the mail when being returned. We therefore advise you to choose for registered shipment, request tracking information and insure the package containing the returned Product(s). NM Beauty Industries B.V. does not make any exceptions to this policy.

After receiving and accepting the returned Products, NM Beauty Industries B.V. will refund the total purchase price to the Client within fourteen (14) days.

If your package was damaged in shipment by the carrier, please save the box and the merchandise and notify us immediately.