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FREE SHIPPING ON ALL ORDERS OVER €125 FOR THE HOLIDAY SEASON - UNTIL DEC 31ST 2019

Shipping

Shipping

All of our Gisou products are shipped to you from the Netherlands via a secure, tracked shipping method. Non-EU countries do not pay VAT, so for orders placed outside of the EU, this amount will be deducted from the purchase price at check-out.

Please note that we do not ship to islands (such as Gran Canaria, Tenerife, Mallorca) or P.O. boxes, please provide a physical address.

Gisou ships to the following countries:

Country Shipping cost Delivery time
The Netherlands € 5,95 48 hours
Belgium € 9,15 2-5 days
Luxembourg € 9,15 4-7 days
Germany € 9,15 2-5 days
United Kingdom € 9,15 2-5 days
France € 9,15 2-5 days
Italy € 12,55 2-5 days
Austria € 12,55 2-5 days
Poland € 12,55 2-5 days
Denmark € 12,55 2-5 days
Hungary € 12,55 2-5 days
Czech Republic € 12,55 2-5 days
Sweden € 15,35 2-5 days
Finland € 15,35 2-5 days
Spain € 15,35 2-5 days
Portugal € 15,35 2-5 days
Ireland € 15,35 2-5 days
Slovenia € 15,35 2-5 days
Slovakia € 15,35 2-5 days
Switzerland € 24,95 2-5 days
Norway € 24,95 2-5 days
Romania € 24,95 4-7 days
Estonia € 24,95 4-7 days
Latvia € 24,95 4-7 days
Lithuania € 24,95 4-7 days

Gisou only ships on business days (Monday through Friday, excluding bank holidays). Orders placed on Saturday and Sunday will be processed the following business day.

In case your Gisou package arrives damaged as a result of shipment, please save the shipping box, the Gisou products and their outer white cardboard packaging, and email us as soon as possible at [email protected] to notify us of the damage.

Customs

Customs fees, tariffs or duties are not included in pricing.

Orders shipped to non EU countries could be charged with customs fees upon arrival. Unfortunately, we cannot predict the extent of these costs, which are your responsibility. Please consult the local customs office to determine the amount of duties and taxes that will be charged on your package.  

Please also note that we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.

Returns

We hope that you love your Gisou products(s) as much as we do. However, if for any reason you wish to return any or all products within your order, you have fourteen (14) days after the order has been delivered to do so. We will gladly issue a refund if the return conditions (noted below) have been met.

Please note that products must be returned unused, undamaged and in their original white cardboard outer packaging, which must remain sealed and thereby unopened.

Please make sure you choose an appropriate cardboard shipping box for your return to prevent the content(s) from being damaged while in transit. 

Please arrange a return shipment using a carrier of your choice. We apologize - you must bear the return shipping costs, which are nonrefundable.

Return Conditions

To return your product(s), please follow these steps:

1. Before returning your product(s), please email us at [email protected] within fourteen (14) days after delivery to inform us which products you would like to return. In this email, please include the following information: order number, product(s) you would like to return, name, phone number, email address and delivery address.

2. Our customer service team will reply with a Return Authorization Number (“RA Number”). Please note the RA Number on the original packing slip (i.e. the ‘Shipment List’ that was included with your order) as well as on the return shipping label that should be fastened on the exterior of the shipment box.

3. Please place the product(s) you wish to return, including their unopened, white cardboard outer packaging, into a shipping box. Please include the ‘Shipment List’ noted with the RA Number, along with the product(s) that you are returning in the shipment box.

4. Upon receipt of the email containing the RA Number, you’ll have an additional fourteen (14) days to organize a return shipment to us using a carrier of your choice. We are not responsible for any returns lost in transit, which is why we recommend using an insured delivery method with tracking information.

5. Please address your return package to:

NM Beauty Industries B.V.

Wisselweg 33

1314 CB, Almere

The Netherlands

6. After we have received your returned products, we will process your return request as soon as possible. If all aforementioned conditions are met, we will gladly refund the total purchase price to the original form of payment within fourteen (14) days of receiving your return. Unfortunately, return shipping costs are nonrefundable.

In case you have any other questions or concerns regarding returns, please don’t hesitate to contact us at [email protected].