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Customer Experience and Operations Intern at Gisou by Negin Mirshalehi (NL)

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Customer Experience and Operations Intern at Gisou by Negin Mirshalehi (NL)

What?
Are you interested in creating a unique customer experience at Gisou, a luxurious haircare
line developed by Negin Mirsalehi? Do you know how to increase the value of the Customer
service and how you can make the effects of the improvements in the customer experience
tangible? Do you also like to support logistics processes, office management and e-
commerce from Gisou? We are looking for a highly motivated Customer Experience Intern
(m /f) for our office in Almere in the Netherlands.


Where?
With more than 5 million followers, Negin Mirsalehi is one of the largest online influencers
worldwide. She inspires her followers with unique and creative content on a daily basis in
which she shares her passion for fashion, beauty and lifestyle via Instagram and YouTube.
In November 2015 Negin launched her own haircare line called Gisou, a luxurious hair care
line rich in natural ingredients from the Mirsalehi bee-garden. Gisou is currently sold in
most parts of Europe and North America via gisou.com.

 

Responsibilities:
● You ensure that customer expectations are surpassed, leading to loyal and super
satisfied customers of Gisou. You do this by answering customer questions daily
through various channels in a creative way.
● You have the responsibility for the entire Customer Care and represent Gisou via e-
mail, web-care and Instagram.
● You discover the wishes and needs of the customer and with these insights you
translate to the improvement of the Customer / User Experience.
● You provide support to the Operations & Logistics manager in the logistics
operations, tracking and sharing trends and digital market developments in the area
of Customer Experience and maintaining the Gisou web shop.
● You offer support for the launch of new Gisou products. You work together with
various teams within our company.
● Support with Office Management with other tasks and activities, such as organizing
internal outings.
Requirements
● You are a University / HBO student in the direction of Business / Management /
Marketing / Communication, and you are looking for an internship for at least 6
months.
● You want to continuously exceed customer expectations and you are super creative
in finding solutions for every customer problem.
● You are result-oriented, responsible, full of positive energy and you take the initiative
to roll out new projects.

● You have a passion for optimizing the customer experience and you are an
ambassador for Gisou's Customer Experience ideas.
● You have a passion for online and beauty.
● You are able to manage multiple projects simultaneously, strive for quality and
success, and you enjoy doing research.
● You are able to translate strategy and customer insights into practical improvement
proposals.
● You are proactive, communicatively strong and able to get and convince others.
● You live in the Netherlands and speak/write fluent Dutch and English


Period:
Fulltime, for a period of 6 months. Work-internship or Thesis-
internship. Number of days per week and duration of the internship are negotiable.
 
What do we offer?
This internship offers a unique opportunity to make a substantial contribution to the
international development and success of Gisou and Negin Mirsalehi as a brand. You are
part of a young and dynamic team.
Are you enthusiastic about this position? Send your application with your motivation and CV
to jobs@gisou.com.

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